Privacy Policy

Legal disclaimer

The information provided on this website is for general information purposes only. While Hearth Studio makes every effort to ensure product descriptions, images and details are accurate, slight variations may occur due to the handmade nature of our products.

All candles and wax melts are hand-poured in small batches and may vary slightly in colour, finish and appearance. These variations do not affect product quality or performance.

Fragrance descriptions are intended as a guide only, as scent perception is subjective and may vary between individuals.

Hearth Studio shall not be liable for any loss, damage or injury arising from the misuse of products. Customers must follow all safety instructions provided on product labels and packaging.

All content on this website, including text, images, branding and product designs, remains the property of Hearth Studio and may not be reproduced without prior written permission.

We reserve the right to update product specifications, pricing and website content without notice.

Product Safety

Never leave a burning candle unattended.
Keep candles away from children, pets and flammable materials.
Burn candles on a heat-resistant surface.
Use wax melts only in appropriate wax warmers.
Remove all packaging before use.
Do not add water to melted wax.
Allow wax and containers to cool before handling.

Privacy Policy

Last updated: October 2026

At Hearth Studio, we are committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

When you place an order, contact us or subscribe to our newsletter, we may collect:

Name
Email address
Postal address
Telephone number (if provided)
Payment and transaction details
Information you provide through contact forms or emails

Payment information is processed securely by our payment providers and is not stored by Hearth Studio.

How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Respond to enquiries
Send updates regarding your order
Improve our website and services
Send marketing communications where you have opted in to receive them

Sharing Your Information

We will never sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

Payment processors
Delivery and courier services
Website and e-commerce providers
Legal or regulatory authorities where required by law

Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, misuse or disclosure. Personal information is stored only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can control cookie preferences through your browser settings.

Your Rights

Under UK data protection legislation, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Object to certain processing activities
Withdraw consent for marketing communications at any time

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Hearth Studio
Email: hearthstudio.suffolk@outlook.com