Returns & Refunds Policy

Legal disclaimer

Last Updated: October 2026

At Hearth Studio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below.

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Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unused and in their original condition

• Returned in their original packaging where possible

• Accompanied by proof of purchase

Due to the nature of fragranced products, we cannot accept returns of products that have been used, burned, melted or otherwise altered unless they are faulty or damaged upon arrival.

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Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the affected item and packaging

We will review the issue and, where appropriate, offer a replacement, refund or store credit.

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Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5-10 working days.

Original shipping charges are non-refundable unless the item is faulty, damaged or supplied in error.

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Return Shipping Costs

Customers are responsible for return postage costs unless:

• The item is damaged on arrival

• The item is faulty

• The incorrect item was sent

We recommend using a tracked postal service, as Hearth Studio cannot be responsible for returns lost in transit.

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Non-Returnable Items

The following items cannot be returned unless faulty:

• Used candles

• Used wax melts

• Burned candles

• Melted wax products

• Custom or personalised items

• Gift cards (if applicable)

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Contact Us

For returns and refund enquiries, please contact:

Hearth Studio
Email: hearthstudio.suffolk@outlook.com