Shipping Policy

Legal disclaimer

Last Updated: October 2026

At Hearth Studio, every candle and wax melt is hand-poured and carefully prepared in small batches. We aim to process and dispatch all orders as quickly as possible while maintaining the highest quality standards.

Processing Times

Orders are typically processed within 1-3 working days.

During busy seasonal periods, product launches or promotional events, processing times may be slightly longer. Any significant delays will be communicated to customers as soon as possible.

Shipping Destinations

Hearth Studio currently ships to customers within Great Britain.

At this time, we do not offer shipping to EEA countries or Northern Ireland.

Delivery Times

Estimated delivery times are provided as a guide only:

Standard Delivery: 2-5 working days
Tracked Delivery: 1-3 working days

Delivery times may vary depending on courier services, weather conditions and seasonal demand.

Shipping Charges

Shipping costs are calculated at checkout and displayed before payment is completed.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. Hearth Studio cannot accept responsibility for orders delayed or lost due to incorrect or incomplete addresses supplied at checkout.

Damaged or Lost Orders

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order number and photographs where applicable.

We will work with the delivery provider to resolve the issue and determine an appropriate solution.

Delivery Disclaimer

Once an order has been dispatched, delivery services are provided by third-party carriers. While Hearth Studio will always assist in resolving delivery issues, we cannot guarantee delivery times and are not responsible for delays caused by postal or courier services.

Contact Us

For any shipping-related enquiries, please contact:

Hearth Studio
Email: hearthstudio.suffolk@outlook.com